1. GENERAL INFORMATION

Friedmann Chauffeurs is a premier private chauffeur service operating in The Woodlands,
Texas. Our fleet of vehicles is fully insured and holds all necessary permits to operate
legally within Houston and at Houston Airports. Certain vehicles, such as Mercedes
Sprinter vans and Ford Transit vans, may not possess limousine permits, as they are
occasionally sourced from third-party providers for client accommodations.
All chauffeurs employed by Friedmann Chauffeurs are required to maintain an active
Houston Limousine Permit, which mandates a comprehensive background check every
two years. Our chauffeurs undergo a rigorous vetting process prior to employment,
ensuring the highest standards of professionalism, reliability, and safety in every service
we provide.

2. ACCEPTANCE OF TERMS

By utilizing the services of Friedmann Chauffeurs, clients acknowledge and agree to be
bound by these Terms and Conditions, along with our Privacy Policy. Clients who do not
accept these terms are not permitted to use our services. Friedmann Chauffeurs reserves
the right to amend these Terms and Conditions at its discretion, with any modifications
becoming effective immediately upon publication.

3. PASSENGER CONDUCT

Clients and their accompanying parties must adhere to the following conduct guidelines
while utilizing Friedmann Chauffeurs' services:

a. The number of passengers must not exceed the designated seating capacity of the
vehicle.

b. Clients assume full responsibility for the conduct of all passengers in the vehicle
throughout the duration of the trip.

c. The consumption of alcohol by underage individuals is strictly prohibited.

d. Passengers are required to maintain respectful and courteous behavior toward
chauffeurs at all times.

e. Chauffeurs reserve the right to terminate the trip without a refund if passengers
engage in conduct that violates company policies, endangers the safety of the vehicle
or chauffeur, or disrupts the service.

4. BOOKING & AGREEMENT CONFIRMATION

a. Clients are required to provide accurate booking details, including pick-up and drop-
off locations, dates, and times.

b. Upon completion of a booking, a confirmation will be issued detailing the specifics of
the scheduled service.

c. Clients must review the confirmation and promptly notify Friedmann Chauffeurs of any
discrepancies prior to the scheduled service.

d. In the event of any inconsistencies, the details outlined in the confirmation will take
precedence over the general terms.

5. ADJUSTMENTS TO BOOKING

a. Clients wishing to modify a booking must notify Friedmann Chauffeurs as soon as
possible.

b. While reasonable efforts will be made to accommodate changes, modifications may
result in additional charges.

c. Friedmann Chauffeurs reserves the right to decline modification requests based on
vehicle availability or operational constraints.

6. NO-SHOW POLICY

a. Clients are required to be present at the designated pick-up location at the scheduled
time.

b. Chauffeurs will allow a 15-minute grace period for all bookings, including airport
arrivals. For airport pickups, the grace period is calculated from the actual landing
time.

c. If a client fails to arrive within the specified grace period and does not communicate
with Friedmann Chauffeurs to request an extension, the booking will be classified as
a no-show, and the full fare will be charged without eligibility for a refund.

7. DAMAGE, CLEANING, AND PENALTIES

Clients are fully responsible for any damage, excessive soiling, or misuse of the vehicle
during their trip. In the event of any such occurrences, the following penalties will apply:

a. Bodily fluids, including vomit – A non-negotiable cleaning fee of $1,000 will be
charged.

b. Smoking inside the vehicle – Strictly prohibited. Violation will result in a $1,000 fine,
and the chauffeur reserves the right to terminate the trip immediately without a refund.

c. Excessive dirtiness – A $400 cleaning fee will be applied for spills, stains, or
excessive mess requiring professional detailing.

d. Vehicle damage – Clients will be charged the full cost of repair plus an additional
$150 administrative fee and 20% of the total repair cost for processing and
coordination of repairs.

Friedmann Chauffeurs reserves the right to assess and determine the extent of damage
or excessive mess. Clients will be notified of any charges before processing payments.
Failure to pay for damages may result in legal action or refusal of future services.

8. CANCELLATION AND REFUND POLICY

Clients may cancel their bookings subject to the following refund terms:

a. Cancellations made 7 days or more prior to the scheduled trip start time will receive a
full refund.

b. Cancellations made between 7 days and 48 hours prior to the scheduled trip start time
will receive a 50% refund.

c. Cancellations made less than 48 hours prior to the scheduled trip start time are non-
refundable.

Friedmann Chauffeurs is not liable for mechanical breakdowns or other unforeseen
vehicle failures. In the event of a breakdown, the company will make reasonable efforts
to arrange alternative transportation; however, no refunds will be issued for trip
cancellations resulting from such incidents. Friedmann Chauffeurs reserves the right to
modify this policy at its discretion and will communicate any changes to clients in advance
where possible.

9. LATE FEES

Clients are expected to be punctual for their scheduled pick-ups. Delays beyond the initial
grace period will result in additional charges as outlined below:

a. Airport Pickups / Drop-offs: A 15-minute grace period is provided. After this period,
a $35 charge will be applied for every additional 15-minute increment. Friedmann
Chauffeurs does not guarantee vehicle availability beyond 30 minutes of waiting time.

b. Point-to-Point Transfers: A 15-minute grace period is provided. After this period, a
$100 per hour waiting fee will be applied, rounded up to the next full hour.
All late fees are non-negotiable and will be automatically applied to the final invoice.
Clients are encouraged to communicate any anticipated delays in advance.

10. CHILD SEATS & SPECIAL EQUIPMENT

a. Clients requiring child safety seats or other special equipment must make their request
at the time of booking.

b. Availability of child seats and other special equipment is subject to demand and may
incur additional charges.

c. Friedmann Chauffeurs reserves the right to decline service if the necessary safety
equipment is unavailable and the client insists on proceeding without it.

d. It is the client’s responsibility to ensure that any child requiring a safety seat is provided
with one that meets legal requirements. Friedmann Chauffeurs assumes no liability
for failure to comply with applicable child safety laws.

e. Friedmann Chauffeurs prioritizes passenger safety and adheres to all relevant
transportation regulations. Clients are encouraged to confirm equipment availability
prior to their scheduled trip.

11. TRANSPORTING ANIMALS
Clients wishing to transport animals must obtain prior approval from Friedmann
Chauffeurs. The following conditions apply:

a. Small pets must be securely placed in an appropriate carrier for the duration of the
trip.

b. Service animals are permitted without restrictions, in compliance with applicable laws.

c. Clients are responsible for ensuring that all transported animals comply with relevant
transportation regulations and do not cause damage, excessive mess, or disruption
during the ride.

d. Friedmann Chauffeurs reserves the right to refuse transportation of animals that
exhibit aggressive behavior, pose a safety risk, or are otherwise deemed
unmanageable.

e. Any damage or cleaning costs resulting from the transportation of animals will be the
sole responsibility of the client. Clients must disclose the presence of animals at the
time of booking to ensure proper accommodations can be arranged.

12. DRIVER REST & SAFETY

Friedmann Chauffeurs prioritizes safety and compliance with all applicable transportation
regulations regarding driver rest periods. The following conditions apply:

a. Chauffeurs are required to take legally mandated rest breaks to ensure safety and
well-being.

b. Clients must respect these rest periods, particularly for extended bookings, and
schedule services accordingly.

c. If a trip requires extended driving hours beyond legal limits, a second driver may be
required, and additional charges will apply.

d. Friedmann Chauffeurs reserves the right to adjust scheduling or refuse service if
compliance with legal rest requirements cannot be maintained. Clients are
encouraged to plan ahead to accommodate necessary rest breaks within their travel
itinerary.

13. LIMITATION OF LIABILITY

a. Friedmann Chauffeurs shall not be liable for any indirect, incidental, special,
consequential, or punitive damages, including but not limited to loss of profits,
business interruptions, reputational harm, or personal inconvenience, arising from the
use of its services, even if advised of the possibility of such damages.

b. To the fullest extent permitted by law, Friedmann Chauffeurs' total liability, whether in
contract, tort, negligence, or otherwise, shall be strictly limited to the total amount paid
by the client for the specific service booked.

c. This limitation does not apply to damages caused by gross negligence or willful
misconduct on the part of Friedmann Chauffeurs.

14. INDEMNIFICATION

The client agrees to indemnify, defend, and hold harmless Friedmann Chauffeurs, its
affiliates, officers, employees, agents, and subcontractors from and against any claims,
liabilities, losses, damages, legal fees, and expenses arising from:

a. Any damage, injury, or loss caused by the client or any passenger in their party while
using Friedmann Chauffeurs' services.

b. Any violation of these Terms and Conditions by the client.

c. Any third-party claims arising due to the client's actions while utilizing Friedmann
Chauffeurs' services.

This indemnification obligation shall survive the termination or completion of the client's
service.

15. FORCE MAJEURE

Friedmann Chauffeurs shall not be held liable for any failure or delay in performing its
obligations under these Terms and Conditions due to circumstances beyond its
reasonable control. Such events include, but are not limited to:

a. Acts of God (e.g., earthquakes, floods, hurricanes, or other natural disasters)

b. Extreme weather conditions

c. Labor strikes, industrial disputes, or workforce shortages

d. War, acts of terrorism, or civil unrest

e. Government-imposed restrictions, sanctions, or regulations

f. Public health emergencies, pandemics, or epidemics

g. Power outages, communication failures, or disruptions in transportation networks
In the event of a force majeure occurrence, Friedmann Chauffeurs will make reasonable
efforts to fulfill its service commitments or offer alternative arrangements where feasible.

However, no refunds, compensation, or liability shall be incurred for cancellations, delays,
or inability to provide services due to such events. Clients acknowledge and accept that
unforeseen circumstances may impact service availability and agree to hold Friedmann
Chauffeurs harmless from any resulting inconvenience or losses.

16. COMPLAINT RESOLUTION

Friedmann Chauffeurs is committed to providing high-quality service and addressing
client concerns in a fair and timely manner. The following process applies to complaints:

a. Clients must submit any complaints regarding their ride in writing within 48 hours of
service completion. Complaints submitted beyond this timeframe may not be
considered.

b. Complaints must be submitted in writing within 48 hours of service completion via
email or an official complaint form provided by Friedmann Chauffeurs.

c. Friedmann Chauffeurs will conduct a thorough investigation and provide a formal
response within 7 business days from the date of receipt.

d. Complaints related to driver conduct will be handled with strict confidentiality, and
appropriate corrective actions will be taken if necessary.

Clients are encouraged to provide as much detail as possible when submitting a
complaint, including booking details, nature of the issue, and any supporting
documentation. Friedmann Chauffeurs reserves the right to make final determinations on
complaint resolutions.

17. REFUND PROCESSING TIME

Refunds for eligible cancellations will be processed in accordance with the following
terms:

a. Refunds will be issued within 15 business days from the date of cancellation approval.
Processing times may vary depending on the payment provider.

b. Refunds will be credited to the original payment method used for the booking.

c. Any transaction fees, administrative costs, or non-recoverable expenses incurred by
Friedmann Chauffeurs will be deducted from the refundable amount.

d. Friedmann Chauffeurs is not responsible for any delays caused by financial
institutions, payment processors, or external banking systems.

Clients are encouraged to retain proof of cancellation and contact Friedmann Chauffeurs
if their refund has not been received within the stated timeframe.

18. GOVERNING LAW AND DISPUTE RESOLUTION

a. These Terms and Conditions shall be governed by and construed in accordance with
the laws of the State of Texas, USA.

b. In the event of a dispute, claim, or controversy arising out of or relating to these Terms
and Conditions, the parties agree to first attempt to resolve the matter through good-
faith mediation. The mediation shall be conducted in The Woodlands, Texas.

c. If mediation is unsuccessful after 60 days from the initial request for mediation, or if
either party refuses to participate in mediation, the dispute shall proceed to binding
arbitration in accordance with the rules of the American Arbitration Association (AAA).
The arbitration shall be conducted in English, and each party shall bear its own costs,
unless otherwise awarded by the arbitrator.

19. PRIVACY & CONFIDENTIALITY

Friedmann Chauffeurs is committed to protecting client privacy and ensuring the
confidentiality of all personal and service-related information. The following policies apply:

a. Client information is collected, stored, and used solely for service-related purposes,
including booking, communication, and operational efficiency.

b. Personal data will not be shared with third parties unless disclosure is required by law,
regulation, or court order.

c. Confidentiality is maintained for all trip details, client communications, and personal
information to ensure privacy and discretion.

By booking a trip with Friedmann Chauffeurs, clients acknowledge and agree to these
privacy and confidentiality terms as outlined in this agreement.